Q1: How long will it take to receive the package after placing an order?
A1: The order processing time is 3-5 working days, and the transportation time in most countries is 10-12 working days, such as the United States, Britain, Canada, Australia and other countries. The transportation time in Singapore, India and United Arab Emirates is 20-25 working days. The transportation time will be extended due to special reasons such as holidays.
Q2:Can it be shipped globally?
A2:We provide global delivery service, except for some remote independent island countries, such as Hawaii, Malta and Oman. If the ordering country cannot deliver the goods, we will inform you by email as soon as possible.
Q3:How much is the rush charge for the order?
A3:The express charge is calculated according to the destination and the weight of the package, so if you want to express the transportation, please contact me in advance and tell me the items to be purchased, the quantity and the destination.
Q4:Can logistics information be tracked after shipping?
A4:The updated logistics number after shipping can be tracked on the carrier's website. Generally, the US carrier is usps, the UK is Evri, and Australia is Au Post. Please feel free to contact me if you encounter any query problems.
Q5:How to custom carving of products:
A5:If you want to customize the carving pattern, please send me the material. The format is preferably cdr,ai. The picture format requires high-definition pixels. The quality of the material determines the carving effect. If the material carving is difficult, we will charge about 15-20 dollars.